This is how much Kroger at 5150 Buffalo Speedway (and maybe Kroger in general) cares about it's customers: I was walking in their store in early September, and suddenly I was on the floor, landing hard on my shoulder. Now I'm not as young as I used to be (61), but luckily I avoided my head hitting the floor. I slipped in a very large puddle of water which was under and in front of a display of small plants for sale. I got up, and other customers summoned an employee. A male manager then came by and acknowledged the water by the plants, and then a lady came and mopped. Then a female manager came, I told her my shoulder was hurting, and she took my contact information. She said they would contact me. About 45 minutes later as I was paying for my groceries I saw her again and told her my shoulder was hurting even more. She once again said I would be contacted about what to do. After about five days I had heard nothing, so I contacted the main Kroger Customer Service, and they told me to return to the store to fill out an incident report (the day of the incident nobody told me to do this). I returned and talked to another manager (he was unaware of the incident), filled out the report, and asked him for video of the incident. He refused my request. He gave me a claim number which I tried to access online, but finally after repeated attempts I learned that only Kroger employees had access to this system, not customers! Still hurting, but somewhat better, I went to an Orthopedist at my own expense, and luckily he diagnosed no permanent damage. Finally after about a month and half, Kroger responded with the following: "It seems likely that a customer caused the spill, which Kroger had no notice of" and that "Kroger was not found to be negligent." Because as we all know, that's what customers do. They go into grocery stores not to buy groceries, but to look for displays of plants for sale so they can water them.
Sounds typical! Several years ago my mom fell at a restaurant after tripping over a rug that was not completely flat. She also hurt her shoulder.
It took months for their insurance to investigate the incident and they came back and said they were not at fault , she just misstepped and fell, even though there were two witnesses that said the rug had a problem. They also had a video but did not want to share it with us so we would have needed to get a lawyer. Looking back I wish we would’ve gotten a lawyer because she had shoulder pain for the rest of her life.
Apparently it’s difficult to prove a place is at fault because they have to know that there was an issue to have been able to correct it. I’m sure they all use the excuse that a customer did it and they didn’t know anything about it.
Im glad your shoulder won’t have permanent damage!
Thanks. I am just beginning to post about this. Kroger has the audacity to blame this on customers, as if they go around watering plants at stores!
Yes, sounds ridiculous and the only way to get any further action would be to hire a lawyer. So frustrating!
"It seems likely that a customer caused the spill, which Kroger had no notice of" and that "Kroger was not found to be negligent."
I like the way they say “it seems likely” a customer did it. In other words, they really don’t know so how can they be sure they aren’t negligent? I’m sure they just assume you won’t pursue it any further and that’s their standard answer unless you do.
If you and anyone else are a Kroger customer, they are basically blaming you. They try and shift the blame to their own customers. What a marvelous company.
I have never really liked that store. Now I like it even less. Glad you’re ok!
@m
Thank you.
You would think they would care more about their customers. Corporate greed rules the world. 😡
It's probably status quo at any place for them to deny it's their fault, but from your description it's highly doubtful a customer spilled water there. 🙄
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